![]() The system can enter or speak account information, and listen to ensure that the right responses are played-all while measuring system and network response times throughout each test call. The Hammer Test System can emulate customer interaction with your contact center, including dialing in or receiving calls, just like your customers would. ![]() ![]() Organizations can leverage Hammer to detect and measure performance issues across their entire communication network.Ĭovers every element of a call flow-acting just like actual customers The platform improves CX by identifying and correcting experience-related problems before and during production operations. Hammer contact center testing software arms QA, DevOps and IT teams with the ability to rapidly test and optimize quality for voice applications, mobile applications and contact center systems in a robust, comprehensive manner. The trusted contact center testing technology that delivers results
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